Quality Policy
- Shubind Health Care is committed to delivering accurate, reliable, and timely diagnostic services across a wide range of specialties including Prenatal Screening, Biochemistry, Hematology, Immunology, Microbiology, Molecular Diagnostics, and Clinical Pathology. We aim to support clinicians and patients with high-quality reports using advanced technology and a skilled, dedicated team.
- We strictly follow established quality standards and are committed to maintaining compliance with recognized guidelines and best laboratory practices. Our team is trained to adhere to all quality procedures, ensuring consistency, safety, and excellence in every test performed.
- Our laboratory continuously strives to achieve excellence through:
- Monitoring and improving laboratory performance using quality indicators
- Providing regular training and skill development for staff
- Enhancing patient satisfaction through feedback and service improvements
- Reducing turnaround time (TAT) for faster and efficient reporting
- Maintaining a highly qualified and competent workforce
- Resolving patient and clinician concerns promptly and effectively
Quality Process
At Shubind Health Care, our quality process is designed to ensure accuracy, reliability, and continuous improvement in all diagnostic services.
1) Planning
We establish clear and measurable quality objectives such as improving test accuracy, reducing turnaround time (TAT), and maintaining compliance with recognized laboratory standards. Our planning focuses on patient safety, efficiency, and consistent service excellence.
2) Process Control
We implement strict process control across all stages of testing — pre-analytical, analytical, and post-analytical. This ensures that every sample is handled, processed, and reported under controlled conditions, delivering precise and dependable results.
3) Quality Assurance (QA)
Our quality assurance system is built on key principles:
- Reliability: Consistent and reproducible test results
- Accuracy: Results that reflect true patient condition
- Timeliness: Prompt report delivery for faster decisions
- Compliance: Adherence to quality standards and guidelines
- Patient Satisfaction: Focus on patient needs and trust
4) Quality Assurance Practices
- Internal Quality Control (IQC): Regular monitoring using control materials
- External Quality Assessment (EQA): Performance comparison with other laboratories
- Audits: Periodic internal and external quality audits
- Root Cause Analysis (RCA): Identifying and resolving errors effectively
- Corrective & Preventive Actions (CAPA): Preventing recurrence of issues
- Documentation: Maintaining complete records for traceability and compliance
5) External Quality Assurance (EQAS)
We actively participate in recognized external quality programs to ensure benchmarking and accuracy of results.
Objectives of EQAS:
- Validate analytical accuracy and precision
- Compare performance with peer laboratories
- Identify and eliminate errors
- Drive continuous improvement in testing processes
6) Feedback & Corrective Action
We value feedback from patients and healthcare providers. All concerns are carefully reviewed, corrective actions are implemented, and outcomes are monitored to enhance service quality.
7) Training & Development
We conduct regular training programs to enhance technical skills and quality awareness. Our team is continuously updated with latest practices to maintain high standards in diagnostics.